Frequently Asked Questions (FAQ)
1. What is DEORIA.SHOP?
DEORIA.SHOP is an online store where you can browse and order products easily via WhatsApp. We provide a seamless shopping experience with quick order processing and reliable customer support.
2. How do I place an order?
Ordering from us is simple:
- Browse products on our website (DEORIA.SHOP).
- Click the "Order on WhatsApp" button.
- Send us the product details via WhatsApp.
- We will confirm your order and provide payment & delivery details.
3. What payment methods do you accept?
We accept the following payment methods:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Bank Transfer
- Cash on Delivery (COD) (if applicable)
4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for select locations. Contact us on WhatsApp to check availability.
5. How long does delivery take?
- Local deliveries: [2- 3] days
- National deliveries: [3-15] days
- Delivery times depend on your location and courier service availability.
6. How can I track my order?
Once your order is shipped, we will provide you with a tracking link or update you via WhatsApp.
7. What is your return & refund policy?
- We accept returns/replacements only for damaged or incorrect products.
- You must report the issue within [2] days of receiving the order.
- Refunds (if applicable) will be processed after verification.
8. Can I modify or cancel my order after placing it?
- Orders can be modified or canceled before shipping.
- Once shipped, cancellation is not possible.
9. Do you offer bulk or wholesale orders?
Yes! We offer special discounts for bulk purchases. Contact us via WhatsApp for more details.
10. How can I contact customer support?
You can reach us via:
📲 WhatsApp: [ 9236632022 ]
📧 Email: [ Statoneagency@gmail.com ]